12,000-square-foot center uses artificial intelligence to inform decision making.
Published on: 09-09-2019
Thanks to a partnership with GE Healthcare, AdventHealth has opened the doors of Mission Control, the largest command center of its kind that makes clinical operations as streamlined and efficient as possible across the health-care system.
Mission Control will function like its NASA namesake, orchestrating patient care at all nine AdventHealth campuses in Orange, Seminole, and Osceola counties in Florida, United States. Together, these hospitals handle more than 2 million patient visits per year, helping make AdventHealth one of the nation’s largest not-for-profit health systems.
The 12,000-square-foot (roughly 1,100-square-meter) high-tech center is staffed 24 hours a day, seven days a week by a team of more than 50 nurses, emergency medical services (EMS) and flight dispatchers, transport techs, and other specialists. They use artificial intelligence to inform and guide decision making in areas including ambulance and helicopter dispatch, patient transfers between units and facilities, and prioritization of placement and treatment. Command-center technology has been shown to reduce wait times, expediting needed care.
“AdventHealth is at the leading edge in deploying this technology to help provide the best, most efficient care possible for our patients,” said Daryl Tol, president and CEO of AdventHealth’s Central Florida Division. “While the command center is invisible to patients, our team of experts will be there around the clock to make sure patients receive the care they need, quickly and safely.”
AdventHealth worked with GE Healthcare Partners to develop and implement the Mission Control technology on the Orlando campus. The command center features 60 monitors that continually display information such as near-time information of patient bed status, as well as helicopter and ambulance status and movements.
The technology can assist team members in all kinds of scenarios.
“AdventHealth is such an impressive organization — culture, operational excellence — wow. It’s a delight to work in their service,” said Jeff Terry, CEO of Command Centers for GE Healthcare. “AdventHealth’s Mission Control will be raising the bar for artificial intelligence in the service of caregivers for years to come.”